Email Verification Process
“Maureen is great. Can we keep her?”
“(I was) Happy to tell her how awesome you are.”
Improve various transactional aspects of a local community news web platform.
This 65-page deliverable included process flows, dynamic messaging recommendations, wireframes covering every state of being and all possible “next step” actions.
Success / Feedback
Well-received by all project teams and implemented.
Challenges That I Overcame
- All the different states of being in the existing UX
- The need to provide customized, dynamic copy per each possible task.
- Process Flow
- UX Design (wireframes)
Process flow close-up
Process flow sample – full view
Customized messaging sample