“You’re tenacious. You will do whatever it takes.”
Create an improved, interactive “chat” interface for an event to be held on the web site at various times during the year by the client’s engineers.
Success / Feedback
Overwhelming positive feedback from the client.
Challenges That I Overcame
- No visual records of the original interface were available.
- The only means of gaining any insights into the previous experience was by combing through the voluminous transcripts of the prior events.
- The transcripts revealed that there were many, significant UX issues with the prior experience that needed to be remedied.
- UX Design
- Point of view document for guidance to internal teams